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From Chaos to Coordination: Data Center Tales from 2023's Rack and Stack Champions

Brad Bilbrey  (Data Center Operation Engineer, World Wide Technology)

Marion Houston  (Data Center Operation Engineer, World Wide Technology)

Location: Room 201

Date: Tuesday, April 16

Time: 3:00 pm - 3:50 pm

Pass Type: AFCOM Solution Provider, All Access Conference, Industry Conference, Standard Conference - Get your pass now!

Track: Design, Build, Operate, Control

Session Type: Conference Session

Vault Recording: TBD

Audience Level: All Audiences

Join us as we explore the world of Data Center Operations and service excellence. In this engaging presentation, Dondra (Dre) Pitts and Brad Bilbrey, both Data Center Operation Engineers and 2023 Data Center World Rack and Stack Champions, will dive into the core aspects of rack and stack standards, data center operation, ticketing systems, asset management, and elite customer service.

Learn industry best practices, discover the latest trends, and gain insights from real-world experiences. Whether you're a seasoned data center professional or just starting your journey, this session promises valuable takeaways for optimizing your data center's performance and enhancing customer satisfaction.


  • Understanding of industry-standard rack and stack practices
  • Insights into efficient data center operations
  • Knowledge about ticketing systems and asset management
  • Strategies for providing elite customer service
  • Real-world examples and case studies for practical application