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What Data Center Construction Can Learn From Boeing's Quality Woes

Matthew Kleiman  (CEO, Cumulus)

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Track: Data Center BUILD

Session Type: Session

Vault Recording: TBD

Audience Level: All Audiences

Boeing has been making headlines for a slew of serious quality issues that have surfaced, most notably when missing bolts caused a door panel to detach during flight. Despite operating in distinct industries, data center construction has a lot in common with airplane manufacturing. Both must contend with tight schedules, inconsistent labor quality, and increasing complexity. Poor work quality can pose major safety, schedule, and financial challenges in both industries. This session will dive in to the root causes of Boeing's quality issues as a means to compare parallel problems affecting data centers today. Discussion will cover how implementing better work practices that follow the ISO 9000 framework can help owners and contractors prevent quality mishaps and stay on schedule.

Takeaway

  • Boeing's quality issues can be traced back to the following failures: failure to have proper procedures, failure to properly instruct workers on how to follow procedures, and failure to ensure procedures were followed before aircraft left the factory
  • Data centers suffer similar issues that are compounded by tight schedules and inexperienced labor
  • Following the ISO 9000 framework to ensure there is a procedure for all work activities, that workers are properly trained on each procedure, and procedure compliance is objectively verified before commissioning, will prevent costly rework and safety issues such as overheating and arc flashes