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Data Center World 2020

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Agenda at a Glance

Skin in the Game - Investigating Outages in Mission Critical Data Centers

Lee Smith (Mission Critical Data Center Consultant, DataCenterDNA)

Location: 213A&B

Date: Wednesday, March 18

Time: 10:20am - 11:20am

Pass Type : All Access, Standard

Track : Optimizing Data Center Delivery & Performance

Session Type: Session

Vault Recording: TBD

Any incident in a data center is regrettable. Nobody likes to deal with the aftermath. Major incident processes, emergency responses, downtime, first-time fix and restoration – it all is just pain that we wish away. Most cases require an investigation to determine what, why, when, where and how it went wrong. And - worst of all - who, if anybody, is responsible. Sometimes an independent team investigates the situation to determine the sequence of events and whether there is actual blame. This is where post-incident investigation trouble usually starts. Nobody wants to own it, be found wanting or, worse, negligent. Lee Smith, presenter of “Soufflés. Data Centers. Mountain Bikes” in 2018, will, in his frank and open manner, discuss his experiences and share his insight whilst facilitating this type of investigation. The process, what to look for, how to find the facts, what to ignore, how to deal the politics and getting to the bottom of it. In short, the psychology behind it all.