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Data Center World 2020

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Leveraging Vendor Management to Improve Resiliency - The Hard and Soft Sides

Tad Davies (Principal, Bick Consulting Services)

Bill Doty (General Manager, Data Center Services & IT, CH Robinson)

Location: 206B

Date: Monday, March 16

Time: 3:40pm - 4:40pm

Pass Type : All Access, Standard

Track : Data Center Essentials

Session Type: Session

Vault Recording: TBD

Today, more than ever, we rely on vendor partners for a myriad of services critical to our data center. However, as staffing has been reduced in our data center and with vendor staff reductions, it creates challenges with maintaining quality of service. Many in data center management are learning vendor management skills on the job. Vendor partnerships are critical to data center availability and consistent collaboration with key vendors can prevent issues and enable faster resolution when problems surface. And abdicating vendor management responsibilities completely to Purchasing is not an effective solution. This session suggests practical field-proven approaches to vendor management. Bill and Tad, each with over 30 years’ experience in the data center industry, will share the hard side, processes you must have in place and the rigor that is required, as well as the soft-side, involving relationship development and enhancement, which, can be significantly beneficial as well.