Data Center World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Data Center World 2020

As we’ve moved our event dates to August 24-27, please note our Agenda will be updated frequently as we work with our speakers and panelists to schedule the best program possible for you. We appreciate your support and patience.

View, browse and sort the ever-growing list of sessions by pass type, track, and session type. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live approximately 1 month prior to the event. For your schedule to sync properly with the mobile app, be sure to login to Schedule Builder.

Agenda at a Glance

Leveraging Vendor Management to Improve Resiliency - The Hard and Soft Sides

Tad Davies  (Principal, Bick Consulting Services)

Bill Doty  (General Manager, Data Center Services & IT, CH Robinson)

Location: 206B

Date: Monday, August 24

Time: 3:40pm - 4:40pm

Pass Type : All Access, Standard

Track : Data Center Essentials

Session Type: Session

Vault Recording: TBD

Today, more than ever, we rely on vendor partners for a myriad of services critical to our data center. However, as staffing has been reduced in our data center and with vendor staff reductions, it creates challenges with maintaining quality of service. Many in data center management are learning vendor management skills on the job. Vendor partnerships are critical to data center availability and consistent collaboration with key vendors can prevent issues and enable faster resolution when problems surface. And abdicating vendor management responsibilities completely to Purchasing is not an effective solution. This session suggests practical field-proven approaches to vendor management. Bill and Tad, each with over 30 years’ experience in the data center industry, will share the hard side, processes you must have in place and the rigor that is required, as well as the soft-side, involving relationship development and enhancement, which, can be significantly beneficial as well.