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Data Center World 2020

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Case Study and Demo: How PayPal's Decision to Use ServiceNow Impacted the Overall Data Center Management Strategy

Clemens Pfeiffer (President & CEO, Tier44 Technologies, Inc.)

Larry Osakwe (Software Engineer, PayPal)

Shawn Tugwell (Director, PayPal)

Location: 207A&B

Date: Thursday, March 19

Time: 2:40pm - 3:40pm

Pass Type : All Access, Standard

Track : Data Center IT Infrastructure & Platforms, Case Studies

Session Type: Session

Vault Recording: TBD

When PayPal decided to implement ServiceNow as a company wide solution the data center team had a choice to make, adopt ServiceNow or ignore the change. After a brief study, the data center team decided to endorse ServiceNow and use it as its platform for a new data center management solution. Over time key processes have been implemented for configuration management, procurement, asset management and tracking, capacity planning of space, power and network infrastructure. Using a singe platform reduced overall operating cost and increased user efficiency. During the presentation you will also see a demo of some of the core functionality implemented.